Return and Refund Policy

By sending a request via Ada ’n Avery, you accept the terms below. These agreements ensure you are fully aware of our return and refund procedures. They apply to domestic orders within Canada.

14-Day Return Policy

  • We have a 14-day return policy, which means you have 14 days to request a return.
  • The return period starts from the day you receive your entire order.

Conditions for Returns

To be eligible for a return, the product must be returned in the following conditions:

  • In good condition, either new or slightly used;
  • In its original packaging.

Products will not be eligible for return if:

  • The product shows excessive wear, damage, or missing parts not due to our error;
  • Return request was received later than 14 days after delivery.

Process for Returns

If you would like to return an item, please follow this process:

  1. Download and print the Return Form.
  2. Complete the form and include it inside your return package.
  3. Please send your return to the following return address:
    GT Ecom B.V.
    Betuwehaven 8
    Nieuwegein Utrecht 3433 PV
    Netherlands
  4. When sending your package, please use a shipping method with Track & Trace.
  5. After posting your return, send the tracking code to our customer service at support@adanavery.com so we can track the shipment.

Please repackage your item(s) securely, preferably using the original packaging. Returns without a completed return form or valid tracking information cannot be accepted.

Return Shipping Costs

  • Voluntary returns: Return shipping costs are the customer’s responsibility.
  • Incorrect or damaged items: We will provide you with a free return label via email and cover the return shipping cost.

Where can customers return products?

We do not accept returns in-store or at kiosks.

Damages and problems

Please check your order upon receipt and contact us immediately if the product is defective or incorrect so we can assess and resolve the problem.

Restock fee

We do not charge a restocking fee for returns.

Exchanges

All orders can be exchanged. Please contact our customer service to initiate an exchange.

Refund timeline

When we have received and checked your return, we will notify you if it has been accepted. If approved, the refund will be credited to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

Additional information can be found in our other store policies:

For further questions, please contact us at:

Address: Betuwehaven 8, Nieuwegein Utrecht 3433 PV, Netherlands
Email: support@adanavery.com
Telephone: +1 647 848 1453

Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01
Company name: GT Ecom B.V.
Store name: Ada ’n Avery

Opening hours:
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Holidays: Closed